Privacy Policy
Our Dedication to Privacy
At Carrot Ink, your privacy is paramount to us. The following Privacy Policy ("Policy") sets forth how Carrot Ink ("we", "us", "our", or "Carrot Ink") manages and protects your personal data when you interact with our website (https://www.carrotink.com/), applications, and related services (hereinafter collectively termed as the "Website"). By utilizing the Website, you are giving your informed consent to our practices of collecting, storing, using, and disclosing your personal information as outlined in this Policy.
Registration Information
We need certain basic personal information from you when you create an account. Together with your first and last name, we also need your email address and a secure password.
Payment Information
Purchasing products from us requires you to provide your full name, your shipping and billing address, your phone number, and your credit card, bank or PayPal information.
Your personal information, including your address, is needed to fulfill your order. Rest assured that we do not process or store your credit card or PayPal information as it’s taken care of by our third-party payment processors.
Transactional Information
When placing an order, we collect information about your transactions. This includes the date and time of purchase, the products you purchased, and the amount to be paid.
We mostly use this data to do business analytics and to segment and tailor the marketing emails we send. Please be aware that signing up to receive marketing emails from us is completely optional, and you can choose not to do so at any time by emailing us or clicking the "Unsubscribe" link present in every marketing email.
Usage Information
The company employs third-party tracking technology to gather data on how you use our site, which includes information about your device and browser, IP address, device type, operating system, internet browser, screen resolution, operating system version and name, language, and plug-ins and add-ons.
In addition, we record usage information such as how long you stay on the site, which pages you visit, which links you click on, and the websites that led you to our site.
To serve more targeted advertising on our website and measure the success of our advertising campaigns, we may receive information about your online activity on other websites and applications from third-party advertising partners like Facebook and Google.
This information does not contain any personally identifiable information or details of your browsing history outside our site. If you wish to control how your data is used for advertising purposes, you can follow these links: Facebook and Google.
Additionally, we utilize Google Analytics on our website to analyze user behavior and detect any technical issues.
How we use cookies
Cookies provide information about your website preferences and browsing habits. Little files like this are stored on your browser or other device.
They come in two varieties: temporary cookies and session cookies, the latter of which expire when you close your browser (which stay on your browser for a predefined period of time or until you delete them). These cookies help us identify you as you visit our site.
Cookies may be set by the website you're viewing (referred to as "first-party cookies") or by other businesses (referred to as "third-party cookies"). For instance, we utilize first-party cookies to make it easy for us to remember that you are signed in to our site or the contents of your shopping basket for future visits. For the purpose of better understanding how you use our website, we also use third-party analytics cookies like Google Analytics and MixPanel. With the use of this information, we can decide how to improve our website.
In addition, we make use of additional cookie-like technology. For instance, we employ tags to gather data about your device or browser, and these tags have the ability to set cookies.
We use cookies for a variety of purposes, including data collection to enhance your experience on our site and to see which items and content are most popular.
The cookies can be further categorized as follows:
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CATEGORY |
HOW WE USE THESE COOKIES |
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Essential |
These cookies are essential for the proper functioning of our sites. Certain features, such as maintaining your login session or storing the items in your shopping cart, depend on these cookies, and disabling them may cause these features to malfunction. |
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Security |
These cookies assist us in monitoring and reducing any security concerns. |
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Preferences |
These cookies enable us to remember your preferences and settings, such as your language and location. |
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Analytics |
These cookies help us comprehend how you use our website and its content. Also, we analyze this data for commercial purposes, such as identifying which of our items are the most popular. |
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Advertising |
These cookies are used by us and our advertising partners to display adverts to site visitors that are more relevant to them and to monitor how well our advertising campaigns are doing both on our website and on other websites. We collaborate with the following platforms, each of which has tools that let you manage the ads that are shown to you: Google: https://adssettings.google.com/authenticated Facebook: https://www.facebook.com/ads/preferences/?entry_product=ad_settings_screen |
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Our Email Marketing platform places tracking tags and cookies on your browser when you click a link from our marketing emails. These cookies may keep a record of your activities on our site, such as the pages you visit, the products you view, and your purchase history. We utilize this information to tailor the emails we send to you and ensure that they are relevant. It should be noted that we will only send you marketing emails if you have opted in to our email marketing program. To stop receiving marketing emails, you can use the unsubscribe link included in all marketing emails we send, or you can contact us via email to request the removal of all data tracked by our email marketing platform. |
Device Information
Your device's IP address, browser or client application information, preferred language, operating system and app version, device kind and ID, model and manufacturer, and other information may be collected by us.
We do not sell or rent personal information
Under no circumstances do we sell any of the information we have about you to outside parties.
Analytics, Purchasing and Advertising |
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These are the platforms that we now use for analytics and advertising. By choosing from the alternatives listed below, you can decline them. By choosing "Disabled" in the choices box below, you can choose not to get Google Ads. You would need to navigate to your account privacy settings on Facebook and Linkedin's respective websites. For further details, click on the links. Please see the option to unsubscribe below if you have already registered to our newsletter.
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Enrolling and Opting Out of Email and Promotional Communications
If you're interested in receiving updates and promotional content via email, including our latest newsletters, you have the option to subscribe through our website. Our emails are designed to keep you informed about new features, products, special offers, and services that might catch your interest. However, if you ever find that these emails no longer serve your interests, unsubscribing is straightforward. You'll find unsubscribe instructions in every email we send. Please be aware that it might take a while for your request to be processed in compliance with legal requirements.
For those who wish to opt out of our promotional emails, you can do so by entering your email address in the designated unsubscribe section. It's important to note that certain types of emails, such as those related to your orders, deliveries, or our phone communications regarding your purchases, are not subject to opt-out.
Additionally, if you provide us with your mobile number for text alerts or opt-in for mobile notifications, you're agreeing to receive text messages from Carrot Ink directly to your phone. Be mindful that standard text messaging rates may apply depending on your carrier and plan. If you decide that you no longer wish to receive these text notifications, you can easily opt out by following the instructions provided in the text messages.
Securing Your Data
At our company, we prioritize the security of your personal information, utilizing industry-recognized practices to safeguard it during transmission to us and once it's in our possession. For instance, we employ encryption, consistent with industry standards, to protect sensitive data like your credit card information on our order forms. However, it's important to understand that no method of transmitting or storing data electronically is 100% secure. If you suspect any misuse of your personal information entrusted to us, please contact us immediately.
Children's Privacy Protection
We are committed to protecting the privacy of children. We do not intentionally collect, retain, or sell personal information from individuals under the age of 18. If a parent or guardian believes we have inadvertently gathered information about a child under 18, we encourage them to contact us without delay. We will promptly remove such information from our records.
External Links and Services
Our website includes links to external sites and services, such as social media platforms, payment processors, chat services, and identity verification tools. It's important to be aware that using these external services may lead to the collection or sharing of your personal information. We do not control these third-party sites and services, nor are we responsible for their content or privacy practices. Our endorsement or representations about these sites are not implied. By utilizing these third-party services, you consent to their handling of your information. We strongly recommend reviewing their privacy policies, as our privacy policy does not cover the data you provide to or that is collected by these third parties.
Social Media Links and Widgets
Our website incorporates social media features, such as the Facebook "Like" button, and widgets like the "Share This" button. These features may collect information such as your IP address and the webpage you are visiting on our site, and they may set cookies to function properly. These social media features and widgets might be hosted either on our site or by a third party. Your interactions with these features are governed by the privacy policy of the company providing them.
Policy Updates
Please be aware that we reserve the right to modify this privacy policy at any time. Changes will be published on this page. Your continued use of our website following any updates indicates your acceptance of these changes. To stay informed, we recommend regularly checking the date of the last policy update noted below and reviewing any modifications since your last visit.
For California Residents
This section is specifically for those living in California. It follows the guidelines of the California Consumer Privacy Act of 2018, updated by the California Privacy Rights Act of 2020, commonly known as the CCPA. According to the CCPA, if you live in California, you have the right to know what personal information businesses like ours collect, use, disclose, share, and sell. You can also ask us about certain rights you have.
What We've Collected in the Last 12 Months
- Personal Identifiers: Names, addresses, emails, phone numbers, payment card details, IP addresses
- Protected Classification Characteristics: Gender, age.
- Commercial Information: What you've bought, your buying history.
- Internet Activity: Your browsing and search history.
- Geolocation Data: Your exact location.
- Digital Information: Recordings of calls, chat conversations, how you use our website.
- Inferences: Your preferences or characteristics, based on the data above.
Where We Get This Information
- Our website.
- Directly from you.
- Our own brands.
- Third-party websites.
- Data brokers.
- Social media.
- Data analytics providers.
How Long We Keep Your Information
We hold onto consumer information according to our standard practices, contractual needs, and legal requirements, typically up to seven years.
Your Right to Opt-Out
As a Californian, you can choose not to have your personal information shared or sold. Just follow the instructions in the “Rights Under the CCPA For California Residents” section below.
Non-Discrimination Promise
We won't treat you differently for exercising your CCPA rights.
Financial Incentives
If you opt-in for marketing emails or texts, you might get discounts or special offers. You can join by signing up on our website or calling customer service. You can opt-out the same way.
Your CCPA Rights
- Know what personal information we've collected or shared.
- Access or receive a copy of this information.
- Ask us to correct any mistakes in your information.
- Request deletion of your information.
- Limit how we use and disclose your information.
- Not face retaliation for opting out or exercising your CCPA rights.
Exceptions:
Some information might be exempt from these requests. For example, we need certain information to fulfill your orders or comply with laws. If you ask us to delete certain information, it might affect how you use our website.