Please be reminded that shipping offers and terms are subject to changes. Confirmed orders placed before the change will receive the quoted shipping at the time of the purchase, this is regardless of the provided shipping date. In an event of shipping calculation mistakes (for instance the shipping cost was not reflected even if the order is not qualified for free shipping), we reserve the right not to honor mistakes.
When your order leaves our facility, we are no longer responsible for any delays or disruptions in delivery. We encourage everyone to wait at least 15 days until arrival before declaring a lost package as this is the guideline of UPS and USPS. If your order has not arrived after 15 days from the expected shipping date, don’t hesitate to call our customer service hotline for help. If you do not contact our company about a lost package within 45 days of your order being shipped, that order is considered delivered and complete, and we may not honor any refund for that order.
For cancellation or changes in your order, our team will help you if the order hasn’t been processed yet. The fastest way to stop and cancel your order is to call our customer service and request the order be stopped and cancelled. Please keep in mind that we are not able to stop and cancel all orders, but we will try. In the event that an order cannot be cancelled, we will suggest alternatives to have the order returned to us. We cannot cancel your order if it is already shipped. You can contact our customer care staff for more assistance. Orders placed after our last pickup time, which is 3:00PM PST, are processed immediately the next business day unless there is a specific issue that is holding the order from shipping. If you send us a contact email requesting to stop an cancel and order from shipping, there is a chance that we may not get to that email in a timely manner and the order will have been processed and shipped by that time.
We ship from Southern California Monday to Saturday, and from Pennsylvania Monday to Friday. If you placed an order on or before 3PM PST, it will be shipped the same day, but that will depend on if inventory is readily available for your order. For orders received after 3PM PST, our team will ship the item on the next day. If the order is placed on a Saturday after 3PM, the order will be shipped the following Monday. Customers living in the East Coast can typically receive their order in 2-5 business days, and for West Coast customers, 1-3 business days. Please bear in mind, that the delivery period will only begin after your order leaves our warehouse. We don’t refund shipping costs but in the event of a product defect or packaging mistake, though we will honor a refund.
All expedited orders placed after 2:00pm PST are not guaranteed to go out that same day, and may end up shipping the next day. This includes expedited orders that use Ground, 2-Day, or Overnight shipping options.
Once the order has been placed, you will receive an email containing your order confirmation. Another email will be sent after the item leaves our facility, and that email will contain tracking information.