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Technical Support - (Only For Products Purchased From Us)



If you're having trouble with a product that you've purchased from us, we’ve partnered with Cartridge-Support.com - this site can get you printing faster than anything (including calling us) - take a look.

Click to go to Cartridge-Support.com (877) 322-7768

 


 

Customer Service - (Help with an order, tracking, something non-technical)



Tracking 

You can login to your account here on our website and find your order tracking number.  Also, check your email for a shipment confirmation email for tracking details.

 

Changes

If you need to make a change to your order, the fastest way to make that change is to call us at (877) 322-7768. You may need to cancel an order, make address changes or other help. If you try calling on the weekends or major holidays you will have to wait until the next business day to call us for help with any changes.  It is best to contact us before your order has shipped. If you need to make changes and the order has already shipped, depending on the change required, we may not be able to help all the time, but in certain situations we will be able to help you return the order back to our warehouse through an RMA.

 

Something Else

Send us an email at support@carrotink.com.  If you prefer to speak to us on the phone, call us at (877) 322- 7768 - Mon - Fri 8:00 AM-5:00 PM PST.

Technical Support - (Only For Products Purchased From Us)

If you're having problems with a product you bought from us, we've teamed up with the brilliant folks at Cartridge-Support.com. Contacting them can get you printing faster than anything else (including phoning us). To contact our partners at Cartridge-Support.com, dial (877) 322-7768.


Customer Support - (Help with an order, tracking, something non-technical)

Tracking

You may retrieve your order tracking number by logging into your account on our website.

Also, keep an eye out for a shipment confirmation email with tracking information.

Changes

If you need to change something about your order, the quickest method to do so is to phone us at (877) 322-7768.

You might need to cancel an order, update your address, or get some other assistance.

 If you try to call us on the weekend or over a major holiday, you will have to wait until the next business day for assistance with any adjustments.

It's preferable to get in touch with us before your order ships.

If you need to make modifications to an order that has already shipped, we may not be able to help you all of the time, but in some cases, we will be able to assist you in returning the order to our warehouse via an RMA.