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Frequently Asked Questions

Top Questions

How do I order?

 Orders can be placed on our website or simply by calling Customer service at (877) 322-7768.

How do I create an account online?

Click on Create an Account button under the Log In tab. Fill in your personal information and then click on Submit to finish your account registration.

What payment methods do you accept?

For online/phone orders we take all major credit cards like Visa, MasterCard, American Express, or Discover.  When paying with checks/money order, please mail payment to:
6520 Platt Ave. # 643
West Hills CA 91307

Can I mail my order to you?

Yes, we do accept orders by mail. Please mail your order to:
6520 Platt Ave. # 643
West Hills CA 91307

Please provide us with the First Name, Last Name associated with your account and best contact telephone number or email so that we can confirm your order has been processed and shipped.

When will my credit card be charged?

Your credit card is charged immediately the order has been placed on our website or over the phone with Customer Service.

Can I get a copy of my invoice?

You can obtain an invoice of your order after you checked out online. Also, you are more than welcome to call us at (877) 322-7768 and any of our Customer Service Representatives will be more than happy to send you a copy via email. Please keep in mind an invoice is enclosed in your package when placing orders with us. 

What does "backorder" mean?

“Backorder” means that your product is not currently in stock.  However Carrotink is rarely on back order.

My Account

How do I edit my account information?

To edit your account information please select “My Account” located on the top right of home page. Then you will see “Personal Profile” or “Address” and you can make all necessary changes there. =)

What if I forgot my password?

If you have forgotten your password, you may go on the login page and simply click on “ Click here to Reset/Recover Password.” Once you do this it will prompt you to another window which will ask for your email address where your new password will be sent to.

I am a returning customer, why does your site not recognize my login address?

There are two reasons why your login address is not being recognized. The first reason can be you recently changed your email address and haven’t updated the new email to your account. The second reason could be your account has been disabled. If that’s the case please contact our Customer Service line at (877) 322-7768 and one of our representatives will be more than happy to help you access your account and get you started with us.

 Can I change my email address for login purposes?

Yes, you may change your email address at any time. By simply clicking “My Account” located at the top right side of  Log in to your account with your old email address, then select “Personal Profile” to change your email address.

Order Status

I just placed my order, when will it ship?

 Orders placed before 3:00 PM Pacific time will be shipped the same day.

How do I track my order?

Once your order ships, we will send you a “Shipment Notification” via email. This notice will include the tracking number and the link of the carrier’s website. You may also track your package by logging into our website, all information about your most recent order is available immediately when you log in to your account

If my order is on "back order" when will it ship?

If your order does contain a backorder item, we will not ship your order until all items are in stock unless specified different by customer. Usually one of our Representatives will contact customer via email/phone giving customer the option to ship complete or ship the order with the items currently available and then shipping the backorder item when it becomes available in stock.

 How do I cancel my order?

 To cancel your order, please contact our Customer Service Department at (877) 322-7768. Please remember that once your order has been shipped we cannot cancel it, but it can be returned for a refund if cartridges are sealed in its original packaging.


What shipping methods do you offer?

We offer 3 shipping methods. Standard UPS Ground (typically 3-5 business day delivery), UPS 2- day and UPS overnight.

How much is my shipping?

Standard USPS shipping is FREE for all states other than Hawaii and Alaska if you place an order with a minimum value of $40.00 or greater. Shipping rates only apply for orders under $40.00. Starting shipping rates are as follows:

Standard Ground $4.95

UPS 2- Day – (Shipping prices vary depending on the state order is being shipped to and weight of package)

UPS overnight-(Shipping prices vary depending on the state order is being shipped to and weight of package).

Please keep in mind Rates increase based upon the weight of package.

Do you ship internationally?

Carrot Ink only ships to the US, its territories and US military/diplomatic addresses.


What is your return policy?

If you are ever not 100% satisfied with your purchase, we will quickly replace it, or you may return it for a full refund of the purchase price.

How do I return my product?

If you would like to return one of our products we ask that you contact our customer service department at 877-322-7768 or by email at and obtain a Return Merchandise Authorization (RMA) number first. This helps us track your return and ensure that you receive proper credit and resolution for whatever reason you are returning the product.

What if I received the wrong product?

If you ever receive the wrong product, please contact our customer service department at 877-322-7768 or by email at We will immediately send out the correct product along with a prepaid return label to return the incorrect item to us.

Does have a guarantee? strives to offer a 100% satisfaction guarantee on our products to all of our customers.

General Product Information

Will your products void my printer warranty?

No, none of our products will void your printer warranty.

What is the shelf life of your cartridges?

All of our inkjet cartridges have an expiration date printed on their packaging. A cartridge is good for approximately 2 years if stored properly.

What is a compatible cartridge?

A compatible cartridge is a newly manufactured cartridge that are manufactured to fit your printer.

What is an OEM cartridge?

An OEM cartridge is a "name brand" cartridge from one of the printer manufacturers (OEM is an abbreviation for "Original Equipment Manufacturer").

What is a remanufactured cartridge?

A remanufactured cartridge is a cartridge that has been recycled to meet or exceed OEM standards. It has been inspected for any defects and refilled with ink.

How do I find the correct cartridge for my printer?

To find the correct cartridge for your printer simply type your cartridge number into our search box. You can also find the correct cartridge by clicking on the make and then model of your printer or by calling one of our customer service representatives at (877) 322-7768 or emailing us at

Do you sell laser toner?

Yes, we sell our compatible and remanufactured laser toner for many laser printers.


Why does my printer say “low on ink” after replacing my ink cartridge?

Your printer may not recognize the correct ink levels because it is holding the memory from the previously used cartridges. However, a printer reset should resolve the recognition problem.

To reset your printer please follow these instructions:

• Remove ALL cartridges
• Turn off printer
• Unplug the printer from the power source for a full 5 minutes
• Plug the printer back into the power source
• Reinstall all cartridges

How should I clean my printer if a cartridge spills or leaks?

To clean spilled ink out of your printer first turn off your printer and unplug it. Then, dampen a lint free cloth and gently wipe the nozzles and surrounding areas where the ink may have spilled. This is also the best way to clean nozzles on which you have dried ink. We DO NOT  recommend using any type of household cleaning fluid.

How do I contact your customer service for troubleshooting tips?

For troubleshooting tips, please contact one of our knowledgeable customer service representatives at (877) 322-7768 or by email at or “Chat Live” by clicking the link on the header of our website.

Promotions and Discounts

How can I find out about any special promotions or new products you may offer?

To find out about our latest special promotions and new products please sign up to receive our newsletter. If you currently have an account with us you should receive weekly emails containing coupons. You can also visit our homepage at

How often do you offer special promotions or discounts?

For our current customers we offer weekly specials emailed directly to them. We also have great money saving seasonal promotions for all of those pictures and cards to be printed.

Do you have a newsletter?

Yes, please visit our home page and sign up to receive our weekly newsletter.

How do I remove myself from your email list?

To remove your address from the promotional email list please email and include "Unsubscribe" in the subject line. Your request will be processed and address will be removed.

Company Information

How do I contact customer service?

To contact customer service please call us at 877-322-7768 or email us at You may also use our online "Chat Live" feature during regular business hours. We're happy to assist you in any way possible.

What are your hours of operation?

Our customer service hours of operation are Monday through Friday 8:00am -5:00pm PST.

Where are you located? is located in beautiful Southern California at 6520 Platt Ave. #643, West Hills CA 91307

How long have you been in business? has been in business since June of 1998.